i’m running behind! What is your late policy?

We have a 10 minute grace period for guests running late. Please call or text us to let us know within the 10 minute period. After 10 minutes, your appointment is subject to being rescheduled so your barber/stylist can remain on time for their next guest. If we do not hear from you after 10 minutes, you will be recognized by our system as a NO SHOW and charged for 100% of your service.

***Your barber/stylist will use their discretion.

SOMETHING CAME UP, I can’t make it! what is your cancellation POLICY?

You can cancel on the website/app up until 2 hours before your appointment time. If you need to cancel within the 2 hour window, you must contact us directly. If you cancel within the 2 hour window, our system will recognize you as a no show and you will be charged for 100% of your service.

OOPS! I FORGOT ABOUT MY APPOINTMENT AND DIDN’T CONTACT IN TIME! WHAT IS YOUR NO SHOW POLICY?

If you don’t contact us or show up at your scheduled appointment time, you will be marked as a no show and charged for 100% of your service. After 2 no show incidents, you will be required to prepay when booking for your service.

HELP! I’m not sure what service to book!

Head to our Services page and review the descriptions. Choose the service that sounds the closest! Your barber/stylist can adjust accordingly.

Do you cut kids hair?

We do! We have no age minimum. At OAB we do not charge by age or have kid specific services. We think every haircut deserves expert level detail, no matter the age. Simply select by length of haircut when booking. However, we do offer kid specific services at our Brookfield location!